During the lockdown the following policies will be enforced.
1. MASKS ARE MANDATORY DURING THE SOUTHERN ONTARIO LOCKDOWN. ANYONE WHO IS NOT ABLE TO WEAR A MASK DUE TO A MEDICAL CONDITION MUST WEAR A FACE SHIELD. CHILDREN UNDER 5 YEARS OF AGE ARE EXEMPT.
ENTRY TO BRANTFORD SURPLUS WILL ONLY BE GRANTED TO THOSE WHO WEAR A FACE COVERING OR FACE SHIELD
2. STORE CAPACITY WILL BE CAPPED AT 35 CUSTOMERS
As you are all aware Coronavirus has been declared a pandemic and developments are happening fast. In order to protect our staff and customers we are implementing the following procedures:
- Counters, Cart Handles & Debit machines will be sanitized on a regular basis
- Customers are encouraged to use TAP payments instead of pin or cash payments as these methods have a higher likelihood of transferring germs.
- Employees are being encouraged to stay home if they are not feeling well.
- Plexi Glass barriers have been installed in customer service areas
- Customers must pack their own reusable bags
- Masks and face shields are available for staff to wear
- Customers must remove a mask if they are purchasing items that require ID
- Customers are asked to delay their visit if they have any symptoms of coronavirus including but not limited to fever, cough and shortness of breath.
- Customers showing symptoms may be politely asked to leave and return when they are feeling better.
- Employees have been asked not to shake hands. If a customer offers, our staff will politely decline.
- There are 35 customers permitted in the store at one time
- Customers are expected to follow social distancing rules, both in the store and in the line outside
- Curb side pickup is available for online and phone orders
The following changes have been made to our return policy effective December 26th, 2020
- Items purchased before December 26th have an extended return period of 30 days after re-opening
- There will be no returns on hand sanitizer, masks face shields and disinfectant spray
Please help us reduce the risk of spreading COVID 19 in our workplace and stay healthy!
Brantford Surplus Management.