Curb Side Pick Up Information
We will be offering Curb Side Pickup beginning Monday December 28th.
Operating times will be Monday-Sunday between the hours of 10AM and 4PM
PLACING AN ORDER
There are multiple ways that you can place an order:
- Through our website www.brantfordsurplus.com
- By calling 519-304-4655 and placing an order by phone. (This works well if you know we have a product but can not find it on the website. We are working at adding as many products as we can but they are not all available online). Please only call during curb side hours, Mon-Sun 10am-4pm)
- By Email - firstname.lastname@example.org
As inventory levels have not been set up on our website, there will be some items that are unavailable.
For this reason, we will not charge your credit card until we have filled the order. We will remove all unavailable items from your order.
For products that are ASSORTED we will email you the options that you can choose from or you can let us know In the comments section of your shopping cart.
Once the order has been filled you will receive an e-mail that your order is ready for pickup
In the event that a multi price item is not properly discounted in your cart we will automatically apply a refund for the difference once we process the order. Your new total will be indicated on the receipt when you pick up your order.
PICKING UP YOUR ORDER
1.Wait for a confirmation e-mail or text stating your order is ready for pickup
2.Park in one of the three designated spaces outside of our exit.
3.Call the number on the signs and let us know you have arrived.
4.Open your trunk and wait in your car until we have placed your order inside
We are currently not able to allow customers into the store, for this reason we can not accept any returns until we have reopened. Please keep your receipt and we will honour your returns as per our return policy upon re-opening.