Shipping Information
At Brantford Surplus, we strive to provide an efficient and reliable shipping service to our customers. All orders are processed within 1-2 business days and we use trusted carriers to ensure that your smoking accessories arrive quickly and safely. You can track your shipment online for convenience and peace of mind.
We offer various shipping options to cater to your needs, including standard and expedited services. During checkout, you can select the shipping method that best suits your preferences. Additionally, we provide free shipping on orders over a certain amount, making it even more accessible for you to stock up on your favorite products.
Payment Options
We understand that convenience in payment is essential for our customers, which is why Brantford Surplus offers various payment methods. You can easily complete your purchase using major credit cards, PayPal, and other secure payment gateways. This flexibility allows you to shop with confidence, knowing that your payment information is protected.
Additionally, for customers preferring in-store shopping, we accept cash and debit transactions at our physical location. Our goal is to ensure a seamless shopping experience, whether you're purchasing online or visiting us in-store. No matter which payment option you choose, we aim to make your transactions as smooth as possible.
Customer Support
At Brantford Surplus, we prioritize customer satisfaction above all else. Our dedicated support team is here to assist you with any questions, concerns, or issues you may have regarding your orders or products. You can reach us via phone or email, and we aim to respond promptly to your inquiries, ensuring you feel valued and heard.
In addition to direct support, we encourage our customers to check out our FAQs section on our website. Here you will find answers to common queries regarding shipping, returns, product details, and more. We believe that providing clear information helps streamline the shopping process and ultimately enhances your experience with Brantford Surplus.
Returns and Exchanges
Your satisfaction is important to us, which is why we have a customer-friendly return and exchange policy at Brantford Surplus. If you are not completely satisfied with your purchase, you may return it within a specified period for a full refund or exchange. Please ensure that items are unused and in their original packaging to qualify for a return.
To initiate a return, simply contact our customer service team, who will guide you through the process. We believe in keeping our policies straightforward and hassle-free so that you can shop comfortably, knowing you have the option to return products if needed. Your trust is paramount, and we aim to uphold that through our dedicated service.
